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Welcome to Kylie Michelle Hair! To ensure a smooth and professional experience for all clients, please review the following policy for booking.
1. Consultation Required
Blonding Services: All new clients must book a mandatory in- person or virtual consultation to assess hair condition and establish a customized blonding plan.
Hair Extensions: A consultation is required to evaluate your hair type, desired look, and extensions options (tape-ins, wefts, etc.) This also helps to determine a color match and evaluate texture of your hair.
2. Deposit Policy
A non- refundable deposit is required to secure your appointment. The deposit amount will be applied to your final service cost. If a deposit is not received within 24 hours of booking, the appointment will be canceled
Blonding: $50 deposit required for any customized blonding.
Hair Extensions: The cost of the hair extensions must be paid upfront to secure your appointment. (50% of hair) The remaining service cost will be due on the day of the install appointment.
3. Cancellation & Rescheduling
48- Hour Notice: We require at least 48 hours’ notice to cancel or reschedule your appointment. Failure to do so will result in a forfeited appointment.
Late Arrivals: If you arrive more than 15 minutes late, we may need to reschedule your appointment, and your deposit will be forfeited.
4. Hair Care & Preparation for Appointment
Blonding Services: Clients should arrive with clean, dry hair. Avoid heavy styling products before your appointment.
Hair Extensions Services: Please arrive with clean, product-free hair. If you are removing old extensions, please inform us beforehand to allow time for this service.
5. Service Adjustments
Satisfaction Policy: We aim to ensure you are satisfied with your results. If any adjustments are needed, please notify us within 7 days of your appointment. Complimentary corrections will be made at discretion of the stylist.
6.Hair Extensions Maintenance
Care and Maintenance: Clients are responsible for proper hair care of their extensions. We provide detailed aftercare instructions and recommend follow-up appointments for maintenance.
7. Payment Options
We accept all major credit cards and cash.
8. No-Show Policy
No- Show Penalty: Failure to attend your appointment without notice will result in a forfeiture of the deposit. Any future appointments will require a rebooking fee or full payment in advance to book
9. Salon Dress Code
To ensure a comfortable experience during your visit, we recommend wearing casual clothing that you don’t mind getting hair or product on. While we provide capes to protect your clothing, we are not responsible for any messes that may occur
10. Client Agreement
By Booking, clients agree to adhere to this policy. Failure to comply may result in refusal of future services.
Thank you for choosing Kylie Michelle Hair! We look forward to helping you achieve your dream hair
All payments made for services rendered are non-refundable. By booking an appointment, you acknowledge and agree to this policy. If you are unsatisfied with your service, please notify me within 48 hours, and I will do my best to address your concerns with a corrective service, if appropriate.
Thank you for your understanding and support!